Terms of Service

These Terms of Service ("Terms") govern your access to and use of Linchpin (the "Service"), operated by Linchpin Software LLC ("Linchpin," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Linchpin provides modular business tools for self-employed people and small businesses, which may include invoicing, scheduling, inventory, receipt capture, and contractor/1099 management. You choose which modules to enable. We may add, change, or remove features over time.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account.

3. Subscriptions, billing & cancellation

Paid modules are billed monthly through Stripe, on one subscription with one renewal date. When you turn on a module partway through your billing month, we charge for the rest of that month right away (prorated) and it renews with your other modules after that.

Bundle discounts are based on how many modules you have. If you pick several modules when you first subscribe, the discount applies to your first payment. If adding or removing a module later changes your discount, the new discount starts at your next renewal.

Promo codes apply on the terms shown when you redeem them. A discount described as lasting "for life" or "forever" lasts as long as that subscription stays active, and ends if the subscription is canceled.

Turning off a module cancels its renewal. You keep access through the end of the month you already paid for, and then it lapses. Except where required by law, payments are non-refundable, including partial months. Applicable taxes may be added. You can manage or cancel anytime from the billing portal in your account.

4. Getting paid by your clients

If you connect your own Stripe account to accept invoice payments, those payments go straight to your Stripe account under Stripe's terms. Linchpin doesn't hold your money and doesn't take a cut. You're responsible for refunds, disputes and chargebacks between you and your clients.

5. Your data and content

You retain ownership of the data and content you put into the Service (for example, your clients, invoices, receipts, inventory, and contractor records). You grant us a limited license to store and process that content solely to operate and improve the Service. You are responsible for having the rights to the data you upload and for your use of it, including any personal information about your own clients or contractors.

6. Tax, legal & financial disclaimer

Linchpin is a software tool, not a tax, accounting, legal, or financial advisor. Contractor payment tracking and optional third-party 1099 tools (such as Track1099/Avalara) do not constitute tax or legal advice. Linchpin tracks contractor payments and W-9 status and gets your totals ready. It doesn't file 1099s for you. You file through Track1099/Avalara or your tax professional. You are solely responsible for the accuracy, completeness, and timely filing of your tax and compliance obligations. Verify all figures and consult a qualified professional before filing.

7. Third-party services

The Service relies on third-party providers for payments, hosting, email, analytics, AI features and 1099 filing. The current list, and what each one does, is in our Privacy Policy. Your use of some features may also be subject to those providers' terms. We aren't responsible for third-party services.

8. Acceptable use

You agree not to misuse the Service, including by breaking the law, infringing others' rights, uploading malicious code, attempting to gain unauthorized access, scraping, or overloading the Service. You also agree not to use the Service to advertise or sell goods or services unrelated to your own business use of Linchpin, and not to sell, rent, or otherwise transfer your account or profile to anyone else. We may suspend or terminate accounts that violate these Terms.

9. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Linchpin will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the six months before the event giving rise to the claim. Any claim arising out of these Terms or the Service must be brought within one (1) year after the claim first arose, or it is permanently barred.

11. Indemnification

You agree to indemnify and hold harmless Linchpin from claims arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

12. Copyright infringement (DMCA)

If you believe content on the Service infringes your copyright, send a notice to our designated agent:

Gregory Weisz
Linchpin Software LLC
230 Wagner St, Troutman, NC 28166, United States
Email: support@uselinchpin.com
U.S. Copyright Office DMCA registration: DMCA-1078897

Your notice must include the information required under 17 U.S.C. § 512(c)(3): identification of the copyrighted work, the material you claim is infringing and its location, your contact information, and a statement of good-faith belief and accuracy under penalty of perjury.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms or to comply with law. On termination, your right to use the Service ends; provisions that by their nature should survive will survive.

If you cancel, your account and data stay so you can come back. You can export your inventory and receipts as CSV files from the app anytime. For anything else, or to have everything deleted, email us and we'll take care of it within 30 days.

14. Dispute resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@uselinchpin.com. We'll try to resolve the dispute informally for at least 30 days. If we can't reach a resolution, any dispute will be resolved by binding arbitration in North Carolina, before a single arbitrator, in English. We will pay arbitration fees if they are deemed excessive under the arbitration provider's rules. Disputes will be handled individually: you and Linchpin each waive any right to bring or participate in a class action. This section does not apply to disputes about intellectual property rights, allegations of theft or unauthorized use, or claims for injunctive relief, any of which may be brought in court.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and email the address on your account. Continued use after changes means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles. For any dispute not subject to arbitration under Section 14, the courts of North Carolina have exclusive jurisdiction.

17. Contact

Questions about these Terms? Email support@uselinchpin.com.